Harry Lindback, a resident of Dearborn, Michigan, is a systems analyst at a large corporation in the Detroit area. In March of 1991, the announcement came that his department would be divested within the next 12 months, and all the people would either go along to the new firm or lose their jobs. Harry is over 50, and has a family to support, so he was especially concerned about being able to find other suitable employment outside the company. So he focused his efforts on transferring within his company to another department.
Before he knew it, it was January, 1992, and ten days remained before the divestiture. In the previous ten months, he had been unable to find an alternate position. His last hope was a position in the Electronics Division, so he called the manager there on a Tuesday and left this message: “Whatever you do, please don’t lead me on. If you have a position for me, that’s wonderful. If you don’t, please let me know. I don’t want to get my hopes up.”
The next day, the manager returned Harry’s message, saying, “Harry, I’m terribly sorry. We did have two positions, but we filled them both. I’m so sorry we couldn’t help you out”, and continued apologizing for several minutes...
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